Right of withdrawal for consumers in distance contracts
1. Instructions on withdrawal for services
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right of withdrawal, you must inform us (Marita Schaffers GmbH, Edelfingerstr. 7, 97980 Bad Mergentheim, Germany, Phone: +49 7931 9712 0, Fax: +49 7931 9712 97, E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.
- End of the withdrawal instructions -
Special information on the premature expiry of the right of withdrawal
Your right of withdrawal shall expire prematurely if we have provided the service in full and have only started to provide the service after you have given your express consent to this and you have simultaneously confirmed your knowledge that you will lose your right of withdrawal upon complete fulfillment of the contract by us.
Non-existence of the right of withdrawal
Please note that in the case of contracts for the provision of services in the areas of accommodation for purposes other than residential purposes, motor vehicle rental, the supply of food and drink and the provision of other services in connection with leisure activities, if the contract provides for a specific date or period for the provision, there is no right of withdrawal (§ 312g (2) No. 9 German Civil Code).
2. Instructions on withdrawal for goods
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us (Marita Schaffers GmbH, Edelfingerstr. 7, 97980 Bad Mergentheim, Germany, Phone: +49 7931 9712 0, Fax: +49 7931 9712 97, E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of
having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is
necessary to establish the nature, characteristics and functioning of the goods.
- End of the withdrawal instructions -
Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the consumer's personal needs. Likewise, a right of withdrawal does not exist for contracts for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded.
Special notes on the premature expiry of the right of withdrawal
In the case of contracts for the delivery of sealed goods unsuitable for return for reasons of health protection or hygiene, your right of withdrawal shall expire prematurely if the seal on the goods has been removed after delivery. In the case of contracts for the delivery of audio or video recordings or computer software in sealed packaging, your right of withdrawal shall expire prematurely if the seal has been removed after delivery.
